Find your Device ID

When reporting an issue on your device, it is always helpful for our engineers to know your Device ID. Here's how to find it!

Android (Mobile)

1. Start at the Tubi home screen, then tap the 'Account' icon on the bottom-right corner of your screen.
2. Your device ID is located towards the bottom of the screen, directly above where it says 'Privacy Policy'. Take a screenshot of this page and send it over to tubitv.com/support along with a short description of the problem you may be experiencing and we'll assist you ASAP!

iPhone/iPad (Mobile)

1. Whether or not you have a Tubi account created, open the app and tap the 'Account' button on the bottom-right corner of the homepage.
2. You will find your device ID located towards the bottom of the screen. Take a screenshot of this page and send it over to tubitv.com/support along with a short description of the problem you be experiencing! 

Web

1. Scroll to the very bottom of the Tubi website. It may be easier to first click into a movie or TV series details page, otherwise, you could be scrolling for a while.
2. At the bottom, in the footer, you will see small, gray text that says "Device ID" followed by a long string of characters. This is your device ID
3. Please copy and paste this device ID into an email to tubitv.com/support along with the web browser you're using and a description of the issue you may be experiencing and we'll assist you ASAP!

Smart TV's, Media Streaming Player Devices, Game Consoles & Cable Providers

1. Start at the Tubi home screen, then navigate to the left until you see a list of menu options. Click on the Settings icon towards the bottom of your screen.
2. In settings, navigate to the About icon, and underneath "Need Help?" you will find your device ID.
3. Snap a picture of the above-mentioned screen and send it over to tubitv.com/support, along with a short description of the problem you may be experiencing and we'll assist you ASAP!