Resolving playback issues on Samsung Smart TVs

Check your network settings:

1. From the Home screen select Settings > Network > Network Status.

If you're able to connect, please follow the steps below:

Restart your Samsung Smart TV:

- By holding down the power button:

1. Press and hold the TV remote power button down, let the TV turn off, and keep holding it until the TV powers back on and you see the logo.
2. Let go of the button.

- By unplugging your TV:

1. Unplug your TV from power for at least 1 minute.
2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
3. If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.
4. Plug your TV back in.
5. Turn your TV on.
6. Try Tubi again.

Upgrade your Samsung TV's software:

1. Press the Menu button on your remote control.
2. Scroll down and select Support.
3. Select Software Update. Note: if this area is greyed out it could be because the TV has just been switched on (wait a minute, then try again) or because the TV is in Smart Hub mode. If you are accessing through Smart Hub mode, try going in again after viewing an app.
4. Select Update Now. 
5. The TV will check to see if there is an update available. Select Yes to update the TV with the latest software version.