Movies and TV shows won't play when I try watching Tubi on my computer.

If you’re having trouble watching videos on Tubi, please follow the troubleshooting steps below to resolve your issue.

• Make sure you have the latest version of your browser.
• Refresh your browser by clicking on the arrow on the top of your browser making a clockwise turn.
• Try opening an Incognito/Private Window via the File tab at the top of your screen.
• Try lowering the bit-rate of the video stream:
  1. Go to www.tubi.tv.
  2. Select and Play a video.
  3. Hover over the video playback screen so the video controls appear at the bottom.
  4. Click on the "SD" or "HD" button on the bottom right. We display "SD" when no HD is available or you've set the bit-rate to "SD".
  5. Click on the lowest bit rate option.
• Try clearing your cookies, cached images and files, and browsing history from your web browser.
  • Google Chrome
    • Go to the "History" tab.
    • Click on "Show Full History".
    • Click on "Clear Browsing Data".
    • Select Browsing history, download history, cookies and other site and plug-in data, cached images and files.
    • From the "Obliterate the following items" drop-down menu, select from "the beginning of time" if you want to delete your entire cache.
    • Exit/quit all browser windows and re-open the browser.
  • Firefox
    • From the History tab, select "Clear Recent History".
    • From the "Time range to clear:" drop down menu, select "Everything" to clear your entire cache.
    • Next to "Details", select all items to clear your entire cache.
    • Click "Clear Now".
    • Exit/quit all browser windows and re-open the browser.
  • Internet Explorer 9 and higher
    • Select "Tools" (via the Gear Icon).
    • Click on "Safety".
    • Click on "Delete browsing history…"
    • Deselect "Preserve Favorites website data," and select:
      • "Temporary Internet files" or "Temporary Internet files and website files"
      • "Cookies" or "Cookies and website data"
      • "History"
    • Click "Delete". You will see a confirmation at the bottom of the window when the process is complete.
    • Exit/quit all browser windows and re-open the browser.
  • Safari 8 & 9
    • From the "Safari" tab, select "Clear History".
    • Select the desired time range, and then click "Clear History."
    • Go to the "Safari" tab and click "Quit Safari" then re-open the browser.
  • Safari 7 & below
    • From the "Safari" tab, select "Reset Safari…"
    • Select the items you want to reset, and then click "Reset". "Remove all website data" includes both cookies and cache.
    • Go to the "Safari" tab and click "Quit Safari" then re-open the browser.

• You can also try restarting your computer.

If the issue persists, please contact us and provide the title(s) with which you've experienced a video playback issue.