If you receive an error message that refers to Digital Rights Management, DRM, or protected content, please try these troubleshooting steps:
On a mobile device:
- Make sure your Tubi app is updated to the latest version
- Restart the app
- Restart the device
- Clear your app cache (Android only)
- Try playing a different movie or show
On a smart TV or connected streaming device:
- Make sure your Tubi app is updated to the latest version
- Restart the app (exit out of it completely, then open it again. You should see the Tubi splash screen logo when the app launches)
- Restart your device
- Reset your network connection
- Try playing a different movie or show
- On devices connected to your TV through an HDMI port, try using a different HDMI cable.
- Disconnect and reconnect both ends of your HDMI cable.
- Try reversing the ends of your HDMI cable.
- Try using another HDMI port on your TV.
- Bypass your receiver or stereo equipment by connecting your streaming device directly to your TV.
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If you still get a DRM error message, make sure all components of your device setup—including set-top boxes, cables, adapters, TV or monitor, and audio equipment—are DRM-compliant. For additional help with your device, consult the documentation or customer support for your particular device.
On a computer/in a web browser:
- Check to see if there's an update available for your browser. To find out how to do this, search the Internet for update + browser name (i.e. 'update Chrome').
- Disable browser plug-ins and add-ons. Then, close and reopen your browser and try to play the video again.
- Try using a different browser.
- Refresh the page.
- Reset your network connection.
- Clear your browser cache.
- Try playing a different movie or show.
- If you still get an error message, make sure your adapters, graphics card, software, drivers, video cables, and monitors are all DRM-compliant.