If the Tubi TV app is not appearing on the list of Apps (TiVo Central > Apps > Tubi TV), please try the troubleshooting steps below:
Step 1: Force a connection to the TiVo Service to ensure that the TiVo device is connected to the network and has the latest software. You can force a connection by following the steps below:
- From the TiVo Central menu select Settings & Messages.
- Select Network Settings.
- Select TiVo Service Connection.
After any successful connection (whether manual or automatic), the TiVo device will automatically
attempt another connection within the next 24 hours.
Step 2: Make sure the app is listed and checked in My Video Providers (or Video Provider List).
- From the TiVo Central menu select Apps.
- Scroll to the bottom of the list.
- Select Add & Manage Apps.
- Scroll down the list and make sure Tubi TV is checked.
If Tubi TV is unchecked:
- Check the app (press Select while the app is highlighted).
- Force a Connection with the TiVo service (instructions in Step 1, above).
- The app should now work and/or show up in the app list. If it does not, follow the instructions under "If the app is checked," below.
If Tubi TV is checked:
- Uncheck the app (press Select while the app is highlighted).
- Force a Connection with the TiVo service (instructions in Step 1, above).
- Return to Add and Manage Apps and put a checkmark in the box next to the app name (see Step 2, above).
- Force another connection to the TiVo Service (instructions in Step 1, above).
- Sign out of the app and back into it.
- Restart or Powercycle the TiVo device.
To restart TiVo device:
- From the TiVo Central Menu select Settings & Messages.
- Select Help.
- Restart Box.
To powercycle TiVo device:
- Remove the power cord from the back of the DVR.
- Wait at least 15 seconds and then reinsert the power cord.